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Frequently asked questions

We're here to help

Use the FAQ section to answer your customers' most frequent questions.

Shipping & Orders

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Any question?

You can contact us through our contact page! We will be happy to assist you.

Products

How do I know if Kinfor Diary care is right for me?

Kinfor Diary products are suitable for all skin types. If you have any doubts, please consult our detailed product pages.

Why use Kinfor Diary products in your skincare routine?

Why use Kinfor Diary products as a set?

Using Kinfor Diary products as a set maximizes the benefits for your skin. Each product is formulated to target specific skin needs, and combining them produces even more effective results. For example, by using an antioxidant-rich day oil in the morning to protect skin from external aggressors, then applying a nourishing night oil at night to regenerate tissues while you sleep, you offer your skin a complete, balanced routine. By using Kinfor Diary products as a set, you can enjoy healthier, radiant, revitalized skin.

Worldwide delivery

Receive your order anywhere in the world.

Beauty Expert

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Customer service

We are available from monday to friday to answer your questions.

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Our Story: Kindness for Your Skin

Freedom

My name is Ella. Over ten years ago, I left China with a backpack and a dream—to see the world. For 600 days, I traveled across 30 countries （71 countries now). The journey felt like falling in love with the world: sometimes beautiful, sometimes challenging, but always transformative.

Wisdom

Along the way, I rediscovered an ancient secret from my homeland: Camellia Seed Oil. Treasured by Chinese empresses for centuries, it is deeply nourishing, naturally anti-aging, and gentle enough for all skin. Even in the desert, at festivals, or on long-haul flights, it kept my skin radiant and strong.

Beauty

From this wisdom, Kinfor Diary was born—a brand that blends timeless Eastern traditions with modern science. Our mission is simple: skincare that feels natural, healthy, and free.