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Frequently asked questions

We're here to help

Use the FAQ section to answer your customers' most frequent questions.

Shipping & Orders

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Can I modify or cancel my order after placing it?

If your order has not yet been processed or shipped, you may request a modification or cancellation by contacting our customer support team as soon as possible. Once the order has been shipped, changes can no longer be made.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to check real time delivery updates.

What should I do if I entered the wrong shipping address?

If you notice an error in your shipping address, please contact us immediately. We will do our best to update it before the order is dispatched. After shipping, we are unable to make changes.

Products

How do I know if Kinfor Diary care is right for me?

Kinfor Diary products are suitable for all skin types. If you have any doubts, please consult our detailed product pages.

Why use Kinfor Diary products as a set?

Using Kinfor Diary products as a set maximizes the benefits for your skin. Each product is formulated to target specific skin needs, and combining them produces even more effective results. For example, by using an antioxidant-rich day oil in the morning to protect skin from external aggressors, then applying a nourishing night oil at night to regenerate tissues while you sleep, you offer your skin a complete, balanced routine. By using Kinfor Diary products as a set, you can enjoy healthier, radiant, revitalized skin.

How should I use Kinfor Diary products in my daily routine?

We recommend applying Kinfor Diary products according to your skin’s needs and the time of day. In general, use lightweight and protective formulas in the morning and richer, restorative formulas at night. Always apply to clean skin and follow with sunscreen during the daytime.

Can I use Kinfor Diary products with other skincare brands?

Yes, Kinfor Diary products can be integrated into your existing skincare routine. For best results, we suggest layering them after cleansing and before heavier creams or sunscreen.

How long does it take to see results?

Results vary depending on skin type and consistency of use. Most users begin to notice improvements in skin texture and radiance within 2 to 4 weeks of regular use.

Are your products tested on sensitive skin?

Yes, Kinfor Diary products are designed with gentle formulations suitable for most skin types, including sensitive skin. However, we recommend performing a patch test before full application.